Refund policy

Return & Refund Policy

At LUMIÉ Jewelry, we want every customer to love their jewelry. If you are not completely satisfied with your purchase, we are here to help.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must meet the following conditions:

• The jewelry must be unused and in its original condition.

• The item must include the original packaging.

• Proof of purchase is required.

Non-Returnable Items

For hygiene and quality reasons, items that have been worn, damaged, altered, or are not in their original condition may not be eligible for return.

Return Process

To request a return, please contact our customer support team:

Email: linzhanhui9@gmail.com

Please include your order number, reason for return, and photos of the item if applicable. Our team will review your request and provide further instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

Approved refunds will be processed to the original payment method within 5-10 business days.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will work with you to resolve the issue.

Thank you for choosing LUMIÉ Jewelry.